TAYLOR TECHNOLOGY, INC.

RETURN POLICIES AND DISCLAIMERS

 

Shipping and Delivery

We make every effort to ship your order as quickly as possible. The items will ship according to your choice of shipment methods. We will notify you if any item cannot be shipped within 7 days, and you will be given the option to cancel your order. Items are not charged to your credit card until shipped. Items ordered together are not necessarily shipped together.

 

Return & Refunds

Defective products will be accepted for exchange or repair, at our discretion, within 15 days from receipt. (No refunds or credit.) After 15 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly

Return Procedures

  1. Returns must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.
  2. No returns will be accepted without a Return Authorization (RA) number. To request a Return Authorization, please call your Account Executive. RA numbers are valid for 10 business days after issue, and must be recovered in our warehouse within that time period.
  3. Your RA number(s) must appear clearly on the shipping label of the return shipment. An RA label has been provided on the back of your order for your convenience. Fill it out and tape it on the box you are returning. Please do not mark the box itself in any other way.
  4. We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number.

Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.

 

Product Return Guidelines

  • Customers must have a RMA number (assigned by Customer Services) before returning a product. It is recommended that the customer insure product being returned to TAYLOR TECHNOLOGY, INC. for full value. Product received back in damaged condition against an approval RMA number will be rejected. Customer is responsible for filing claim with carrier.
  • When an RMA number is assigned, you have 15 days to return the product.
  • Refused shipments by customer must be reported within 14 days via the RMA request form to Customer Service.
  • Returns require the product management approval before a RMA is issued. Shipments considered "special orders" are not returnable.
  • Write the RMA number on the shipping label.
  • Please do not write anything on the box.
  • See Return Types for specific information regarding returns.

Reject Policy

TAYLOR TECHNOLOGY, INC. reserves the right to return any product shipment that differs from the information given on the original Return Material Authorization (RMA) request, such as:

  • Invalid RMA number
  • RMA # not visible and not on the box shipping label
  • RMA condition code differs from product condition
  • Expired RMA number
  • Unauthorized return (no RMA # was issued)
  • Serial number does not match the original vendor box
  • Felt pen markings on the box
  • Damaged
  • Open box/Double-taped

Return Shipping Instructions

  • You must write the RMA number on the shipping label. The RMA Receiving Department cannot process a return without this number.
  • Products must be shipped prepaid.
  • Do not write anywhere on the box except on the shipping label.

 

Return Merchandise Authorization
Items may be returned for refund, replacement or repair, subject to manufacturer and/or TAYLOR TECHNOLOGY, INC. restrictions. All product returns must have a Returned Merchandise Authorization.

To request an RMA and shipping instructions please contact TAYLOR TECHNOLOGY, INC. RMAs are valid for 15 days from the date of issuance.

All returns will be processed and fully inspected after they arrive in our warehouse. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

Unauthorized or Refused Returns
TAYLOR TECHNOLOGY, INC. cannot accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused. TAYLOR TECHNOLOGY, INC. will charge a 15% restocking fee plus any applicable shipping charges for refused shipments.

Non-Defective Returns
Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product-related fees (shipping, transaction and insurance) are not refundable. Refused or undeliverable shipments will be subject to a restocking fee of 15%, in addition to applicable shipping, transaction and insurance fees.